https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. I have created and recreated the Cloud Technical Team support process more times than I can count. January 07, 2019. donut! here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. I'm sure it's something little! "Please help to resolve this. @Trailhead baby I am having same error message. Look at the page layout and enable knowledge. Hi,Oh I got it! Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Right now he' taking a nap.so I'm off to edit some reports! I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Challenge 5 error : We can't find a field called 'Question Long Text Area'. Select edit page4. No. Make sure that the correct date range is selected. Its upsurd. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Tried it all, from custom : support profile to standard user, even admin. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. the independent livermore, ca obituaries, Cancer With Leo Rising Compatibility, Is Byrd Unit A Release Unit, Michael Anthony Ramos Obituary, Articles S
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When I made mistakes, I simply reverted to the last saved version. It was an interesting project, and I wanted to share some lessons learned from . Billing Topics (Billing_Topics) with Payments and Reimbursements. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. He laughs when I poke his nose and tries to take toys out of my hand. Use the search o. Hello! "Wrong Queue" is not a queue. rebecca@capstorm.com. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. How would you enable people to select cases from an organised list? Tweak service Console. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. Think carefully about the language it talks about pushing cases UP and pushing cases TO. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. I was able to work out a solution, I will outline it below. This superbadge in specific helps building reusable granular components. I have the Milestones field in the page layout too. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I add wrong queue to Presence Statuses but I still have the same issue. I can only click on the Email tab. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Are you sure you want "email to case"? Ensure you create the Cloudy Weather Resolution automated action. This is so annoying. You will need it. Excellent article and with lots of information. No idea what is missing. any ideas? Hello Trailhead Baby! Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Thanks for your advice and help. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Challenge 4 Case Routing. Take a break, grab a snack, and watch this video. I'd just give it 24 hours then recheck the challenge. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Please help. Review the steps to create the 'Cloud Technical Team Support Process'.". And it's a little trickybut you can find out if you google it:). Sales at Lychee shadow I ran into the same issue. I'll keep checking if I missed anything. Grab a pen and paper. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? I have enabled the knowledge user check box in the user profile. Ensure the Customer Contact can be tracked on Cases. Rated Accounts by State The record count for state and account rating are automatically added. . I have read every message I can find and have double and triple checked everything I can think of. I have both Email to Case and On Demand Service enabled on the Email to Case page. and me too!! Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Hope this solves it for you too. Youll need to enable this whole feature before you start I wont give away what its called! When you start a create a new report, simply click to start with a clean screen. We can't find a field called 'Question Long Text Area'. This is really a tricky one. My brother has started to play with me! I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. What am I missing? I dont see any check box under layout properties of Knowledge. advanced apex specialist superbadge solution. Do you have "Billing Topics" as a top data category with the 2 sub categories? If easier, feel free to email me some screenshots- rebecca@capstorm.com. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. (Hint- search in setup for "support process". Use the search o. Hello! Still stuck? Ensure you set up the routing for Advanced Cases properly. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? But trailhead gives an error message back. After editing the service console, you might have to edit the new profiles. When I made mistakes, I simply reverted to the last saved version. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Any help would be greatly appreciated. Modified 2 years, 1 month ago. I have tried a thousand times with all variationsand the same error keeps coming up. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. You do not need an overflow assignee, but you will need two queues. THANK YOU! Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! can you please suggest something? Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Appreciate any help. "Im not able to add instructions in the macro. An action can be added to the page layout. Did i use the wrong template? Let's do this. Could you shoot over a few screenshots of what you have? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. hmmm This looks good. Trying new things- my baby brother practiced crawling through a tunnel. Did it help? Still not sure what Im talking about? How can you update it as status field is inactive dring recording procedre? []Safari Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? You cannot customize its label or logo". I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! I have the same problem, I have the same problem, could you solve it? Thank you sooo much, you were right! Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Have a question about this project? If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. I don't know what else to try. Is there an "email template" in the "email template" object? * Able to be used on a profile level? Test it first by using real email addresses before you hit that button! Could you share some details of what you have? Service Cloud Specialist Superbadge. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Ensure Agents have access to Knowledge when viewing a Case." If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. Below are tips and gotchas for each report / dashboard. here is the complete guide for designers that will increase your knowledge. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! read more, Youre going to think Im totally pathetic for writing about this!!! Do share more like this. Right now he' taking a nap.so I'm off to edit some reports! Intermediate case users can access both lists of cases. Stuck on Superbadge Apex Specialist Step 1? There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Grief! I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. I started the whole of the following steps in this section with the objective of creating a macro. Ensure you create the Cloudy Weather Resolution automated action. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Hello, I passed the first challenge but i still have a question. We recommend using a new Developer Edition (DE) to check this challenge. I have created data categories and Subcategories and have activated.But have issue with the above error. Are you sure it is about that? So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Checkboxes: Missing 3 that should be checked. Change the labels for Case and Product To Maintenance Request and Equipment respectively. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I've had it take up to 24 hours :(. Does anybody have a moment to help? This comment has been removed by the author. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. It is very attractive and impressive. Error: "We can't find the Entitlement Name in the System Administrator Profile. I'll take a look as soon as Trailhead is back up! Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. No. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Would you like to share some details of your current configuration? Does somebody have a thought? I was convinced I was missing something and racked my brains over it. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Keep working, great job i believe you should like my post home care specialists. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Anyone have any idea? Review the steps to rename the console to 'Cloud Support Service Console'. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Ive always thought this was pretty cool. Also when i click on Overflow Assignee no records found window pop up. Your help is needed! HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. I got it figured out. thing I could be missing?Thanks in advance! I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? You have to make the article "Linking SP-100 to SP-200" visible to everyone. Thanks. MVNO Providers3. Confused? Install the unmanaged package from the prework if you haven't already. Was this badge FUN or what?! Hi I am getting the below error. Making dinner for Mom! Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. please help. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Module. I have to double check the directions, but I believe that you just have to add a few values. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! It has to be so simple. "This is a standard app. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. I have created and recreated the Cloud Technical Team support process more times than I can count. January 07, 2019. donut! here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. I'm sure it's something little! "Please help to resolve this. @Trailhead baby I am having same error message. Look at the page layout and enable knowledge. Hi,Oh I got it! Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Right now he' taking a nap.so I'm off to edit some reports! I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Challenge 5 error : We can't find a field called 'Question Long Text Area'. Select edit page4. No. Make sure that the correct date range is selected. Its upsurd. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Tried it all, from custom : support profile to standard user, even admin. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. the independent livermore, ca obituaries,

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service cloud specialist superbadge challenge 2