We've outlined your response optionsbelow. See our page on, Would you like us to help with an open return request? For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. This isn't working for me. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. From my experience it does deter some buyers from initiating a return request. The seller responds to the buyer's request. document.write ("?zoneid=4"); A Not as Described case does not require you to return the item at your expense. if (document.context) document.write ("&context=" + escape(document.context)); Keep in mind that some returns can remain open for up to 35 business days. Some returns may remain open for up to 35 business days. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); You can choose to add a message to the buyer. Add a message to the buyer explaining why the refund wasn't full. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). Its visible in my pictures even though I didnt see it nor did the buyer. On the next page you'll see the refund amount. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. The seller is required to respond and provide either tracking information, delivery updates, or a refund. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. Buyers can find estimated delivery information in their Purchase history. document.write ("<\/scr"+"ipt>"); If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. You have 3 business days to respond to the request and resolve the buyer's issue. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Yes I understand how a snad works. The item was shipped and confirmed as delivered. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. This is a good option for low-value items. '&charset='+document.characterSet : '')); document.write ('&cb=' + m3_r); , For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". If an item is returned used or damaged, it may be appropriate to give a partial refund. Copyright 1995-2023 eBay Inc. All Rights Reserved. Choose the item above to start resolving a return. document.write ("&loc=" + escape(window.location)); We'll then ask the buyer to post the item back to you within 10 business days. In some cases, your response options may differ. Answer (1 of 3): Sellers are not required to accept returns. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. Start a return. For returns and exchanges less t First his reason for the return was, "Item not working" and now it has changed to"Item not as described". If the item is returned used or damaged, you may qualify to issue a partial refund. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Choose the item above to start resolving a return. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. If the buyer is responsible, choose your return address from the dropdown menu. Returns should be sent with tracked shipping that can be independently validated. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. As you may already know or will find out after watching this video that it simply doesnt matter. document.write ("'><\/scr"+"ipt>"); I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. if (document.context) document.write ("&context=" + escape(document.context)); See our Partial refund guidelines for more details. Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. Returns related questions? Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. The buyer claims the item is not compatible with his mobile phone. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. Give a full refund The buyer will receive a full refund. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. On the next page you'll see the refund amount. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost.
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ebay seller doesn t accept returns