In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Our people are our greatest assets at Alight Solutions because People Matter! * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. There is no travel required for this position. We want towelcome you to learn more aboutAlight and our Customer Care team. You will be notified during the hiring process which checks are required by the position. Lensa, Inc. - Lensa is a job search engine. Customer Care Representative Human Resources. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. This may include additional research and ongoing casework. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. These teams are a critical component of Alights health care,retirement and HR-delivery services. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Meet Alight Customer Care Watch on Why Alight? By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. This role is designed for people who have strong empathy and communication skills. Reimagining how people and organizations thrive. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. This job is no longer accepting applications. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Bilingual (English/Spanish) Customer Care Rep - Virtual. 2023 Join our team. Their job is to help ensure customer satisfaction. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . At Alight, we are reimagining how people and organizations thrive. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Knowing our products inside and out so that you can . This may include assisting the caller in navigating the system as well. Alight is committed to the continued development of our colleagues. Alight Solutions Visit the company website to obtain information on the company and review the job description prior to your interview. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get hired today! This training will take place during the first 5-weeks of your employment, and the hours are full time. to demonstrate your interest in the role. See office directory Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! 2023 Scroll down below to view similar jobs . Be prepared to answer why you are interested in this particular job opening. Training will begin for this class on Monday, May 1st West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. It is a very convenient Job I have ever worked. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . 88 followers . We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. We strive for Excellence Every Day by collaborating with our clients and colleagues. https://www.consumer.ftc.gov/articles/0243-job-scams. Alight is committed to the continued development of our colleagues. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Help us reimagine how people and organizations thrive! View Job description, benefits and responsibilities. Disabled Person, Inc. Join our team. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) If so, you've come to the right place. Learn more about our customer care offices. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Visit investor site Looking for an Alight office? A Customer Service Representative also handles concerns, complaints, or other issues. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Get hired today! We combine data-driven . Our people are our greatest assets at Alight Solutions because People Matter! Try to use specific examples from your work or school history that relate to the question asked. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Alight Easy 1-Click Apply. The estimated base pay is $36,558 per year. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. We strive for Excellence Every Day by collaborating with our clients and colleagues. Pros. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. This is a 6 months project and we offer Full Time Shifts (Rotating). Full Time Our commitment to Diversity and Inclusion. Customer Service / Guest Services, Part-Time * Excellent communication & collaboration skills with strong ability to empathize with customers Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". Explore open roles at Alight. We reward continuous improvement and encourage you to own your own development. Mid Level The mission of our customer care teams exemplifies the need for human understanding. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Find the best jobs in the US, apply in 1 click and get a job today! We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. You're able to quickly input and retrieve data while working with the customer on the telephone. We recognize the importance of a work life balance. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. A 401k plan that includes a corporate match. Get a free, personalized salary estimate based on today's job market. Health, Dental, Vision, Life Insurance and more. Customer Care Representative Tasks. Learn how this feature works. $50K-$69K Per Year (Glassdoor est.) Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. We are Alight Solutions. Alight is committed to a diverse workforce and is an affirmative action employer. You will be notified during the hiring process which checks are required by the position. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. . Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. View Job description, benefits and responsibilities. 26 Alight Customer Care Representative jobs available on Indeed.com. From company leaders to our newest colleagues, we all play a role in bringing our values to life. I was responsible for keeping up to date with daily schedules and routines and managed all of . Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Know Your Worth. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . The mission of our customer care teams exemplifies the need for humanunderstanding. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Responding promptly to customer inquiries. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Disabled Person, Inc. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing * Make independent complex decisions within the scope of your authority We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Our story starts with a simple universal truth: Every business is a people business. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Communicating with customers through various channels. Customer Care Representative Greater Toronto Area, Canada. Learn more at . They may often give instructions by phone and besides performing clerical tasks, they also assist . Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Si es as , entonces ReedGroup es para ti! Alight Easy 1-Click Apply. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. HDHP or PPO available., At Alight, we believe a companys success starts with its people. Job Details. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. Type: Full Time At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Find contacts: direct phone number, email address, work experience. Our story starts with a simple universal truth: Every business is a people business. Read more At Alight, we are reimagining how people and organizations thrive. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Alight Easy 1-Click Apply. Alight believes diversity should be visible, valued, and sustained throughout the organization. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Career Development & Growth: We provide ongoing training, coaching and development. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types At Alight, we are reimagining how people and organizations thrive. The estimated additional pay is $2,234 per year. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Find out if you meet the requirements! We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Posting id: 823465203. Customer Care Representative Human Resources. This program provides you with the foundation you need to lead to a path of success. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. DISCLAIMER: * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Our people are our greatest assets at Alight Solutions because People Matter! disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Interested in Workday positions? Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! We understand the powerful human connections that create success for organizations. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. Tasks to include in a Customer Care job description . Apply for Sr. * Able to work independently and to adapt to a rapidly changing environment Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. * A demonstrated successful work history in customer service, insurance, or related field. #beAlight Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Take the first step today by joining our talent community. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. This role requires that qualified candidates must reside in one of the following states: You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. On average, Willa Davie works for one . Find out if you meet the requirements! Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.
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alight customer care representative job description