Patrick Butler Social policy editor. The resident made further complaint s on 21 August 2020 and the landlord issued a formal letter about the problem to the neighbour in line with its complaints policy. This section has information about making a complaint about neighbourhood noise. The council generally adopts an escalating approach to noise enforcement and can deal with unreasonable . Also the same problems with the complaints process they dont follow their own complaints process. open 9am to 4pm, Monday - Friday. And the scheme for replanting is hopelessly mean and unviable.. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a "Construction Logistics Plan" before development commenced. If you have a company vehicle, a copy of the vehicle registration papers and a letter from the company stating that you have sole use of the vehicle and that it is normally parked at this address. The cameras had been checked by both the landlord's staff and the police and permission was granted for him to have them. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Mr X has previously gone to court and won orders declaring Ms Z has built on his land and entitling him to remove structures built there. This is well established.. It would not have taken much to point out to Ms Z or her agent the structure under construction was already on land outside the property boundary.. Its as if the Regina Road scandal never happened, said the source. COMPLAINT 202011660. This time, through a relatively minor boundary dispute between neighbours, the Ombudsman has exposed massive levels of incompetence in the councils planning department. They remain so. If your neighbour is a tenant, you could contact their landlord. . Condition 2 of that formal notice reads Unless otherwise previously agreed by the Local Planning Authority in writing, the development shall be carried out entirely in accordance with the following drawings and other documents submitted with the application., In the words of one barrister, The tailpiece in Condition 2, Unless otherwise previously agreed, is in my view unlawful. 16 hours ago 16h But Hey, that sounds like hard work and it would expose to public scrutiny just how useless these two are. The councils Housing Revenue Account is a ring-fenced fund used to run the boroughs council homes. But even as the Newlands were being forced to cope with all the nonsense and nuisance next door, they were faced by the prospect of yet another block of flats right across the road from them, at 89 Hyde Road. The council could serve an order on your neighbour to fix the problem. I asked Will anything be done to enforce what has been approved here, or is the developer to be given free rein? A London borough has been told to pay out 1,000 apiece to an autistic man and his mother, who cared for him, after it failed to properly support them causing stress, anxiety and a breakdown in family life. It was only a week since the council had issued its Section 114 Notice, to become only the second local authority in England in 20 years effectively to declare itself bankrupt. Shouldnt be a problem. Perhaps the members of the councils planning committee were still in a state of shock. In that case, and its one persons word against another, I would suggest that the Council (or someone) should warn the applicant that, if it turns out that the notice was not served, they risk their planning permission becoming void. If we prosecute we will normally apply to the court to have the equipment permanently confiscated. Perhaps we can apply for planning permission to excavate one? On December 3, 2018, a decision was made by Lincolnshire County Council to reduce the speed on High Road and Low Road from 40mph to 30mph. Their reports are deliberately written in a dry, officialese. Having revoked the decision and before issuing any new decision notice, it would now be expedient for the council to fully reconsider its original decision, before a perfectly good family home is demolished, before more unwelcome and undue stress is caused to neighbours and before more abortive costs are incurred by the applicant. You can report fly-tipping online or download our Don't Mess with Croydon app to send a photo and location of fly-tipping straight to the relevant team. I think there has been a breach of planning control near my property and the council has not taken enforcement action. 25.6K Followers. The councils excuse was that the impact of covid on the councils working practices and due to the council having cut staff. It seems like this website loves to stick the boot in on the Croydon Planning Department. We certainly think so, and wonder how or why she was persuaded to make such a flagrant error of law in this case. Dont worry we wont send you spam or share your email address with anyone. Please select Council property Housing Association Private rented Owner occupied. Likes. You can also make a complaint by: telephone: 020 8359 2000. writing to: Barnet Council, 2 Bristol Avenue, Colindale, London, NW9 4EW. But this was changed to general boundaries in 1875 which are only indicative and open to challenge. How Do Squirrel Monkeys Protect Themselves, Croydon Council had been dealing with our formal complaint for three months by this point. The report discussed the perceived planning merits of the application and found no reason to refuse it.. Routinely, the Ombudsmans office, when issuing its rulings, avoids identifying the complainants. If the noise persists, we will attempt to visit your property at the times the noise normally occurs to witness a nuisance. At just after 4pm on July 7, I received an email from a corporate resolution officer at Croydon Council telling me that in order to progress the complaint investigation, the planning team needed to be sent signed authorisation that the Newlands had asked me to act on their behalf in the complaint. Some of her neighbours had been lodging similar complaints to the council's housing department and Axis for four years. Croydon Council installed a new CCTV camera in the town centre, on Charles Street, in November 2019 following complaints about inconsiderate parking by the Q-Park car park. We also use cookies set by other sites to help us deliver content from their services. Now you might well think that Townsend, as someone with her qualifications and experience, in a position of such significant (delegated) power, would have known this. Information about our two-stage corporate process can be found on this page. They complain the council should not have given Ms Z planning permission to build on their land in January 2020. We didnt and were still waiting. Whether its unconsciously, there is potentially this culture thats seeped in of we dont need to rush this and thats a really dangerous conclusion to come to. News & events from Croydon Council. Complaints about one-off parties are unlikely to be dealt with under nuisance law as in the majority of parties are one off events. Show Bonfires generate around 30,000 nuisance complaints to local authorities each year. Class E buildings etc incidental to the enjoyment of a dwellinghouse If you're making a complaint about council housing, find out more about the Housing Ombudsman Complaint Handling Code. Long-term damage: the unlawful demolition of 89 Hyde Road could lead to the unironically named Quantum Homes to build a block of nine flats on this junction, When senior officials in Croydons planning department refuse to acknowledge their own serious errors, can residents rely on the councils complaints system? We aim to give all our customers a good service, but sometimes we make mistakes. Another day, another ruling from the Local Government Ombudsman against Croydon Council. We have to build more homes and South of the Borough has to take its share but they should at least be of a high design standard and fit in with the surroundings. The court judgement established the boundaries of Ms Zs house. Yet a Labour-run council has axed its meals on wheels service even after paying its outgoing chief executive more than 600,000, it emerged yesterday. . Your Croydon's Tweets. Births, deaths, marriages and citizenship, Support is available for you or someone you're worried about, contact our Single Point of Contact (SPOC) team, Report and request removal of offensive graffiti, If you are a Housing Association tenant, please report the issues to your Housing Association, If you are a Council tenant or leaseholder please contact your Tenancy Officer or call 0208 726 6000. We are committed to making our website accessible to all visitors. More importantly though, it not been NOT APPROVED. It is not clear the council gave any further consideration to the certification issue before January 2020 when it determined the application. Deliberate delays by council officials in the processing of a formal complaint from a couple in their 90s has helped allow the unlawful demolition of a family home in Sanderstead and the start of development of a block of flats, in breach of planning permission. The High Court ordered that Ms Z should therefore remove three steel stanchions outside the boundary of her house which formed part of the frame of the garage. If you think your neighbour's making trouble because you're transgender or because of your disability, race, religion or sexuality, it could be a hate . On 22 July 2021, I informed Robert Snodin, (then-) Trees and Enforcement Team Leader, that this developer had already breached pre-commencement Condition 5 [Construction Logistics Plan (CLP)] and Condition 15 [tree removal]. Nuisance. We plan to continue to shine a light on the treatment of tenants and the conditions they are living in, and keep questioning what is being done about it., Read more: Only 10% of council housing repair jobs ever get checked see https://www.gov.uk/party-walls-building-works. There is room for learning and development and training that supports you to do your job. 8.00am to 5:30pm. Hence the importance of having boundary markers such as concrete posts or brick pillars at all corners of a property, and making sure that neighbours dont nibble away and steal a sliver of land by moving a fence line. The two neighbours who really owned the property even had a court ruling in their favour over the incursion on to their land. Night hours are 11.00 pm until 7.00 am. In the interests of openness, I have worked for 2 Council Planning Departments (not in London). Before making a complaint to Council first discuss any noise issues with your neighbour, or the person responsible for the noise. SPD2 is the document that has caused so much harm in Croydon and continues to do so. You can change your cookie settings at any time. It goes on and on. The only responsibility the Planning System has is to ensure that correct notice has been served on land owners. But on November 18 last year, the committee approved the demolition of 89 Hyde Road and its replacement by a block of nine flats. According to senior council sources, the HRA has more than 900,000 earmarked to pay for a borough-wide door replacement project but the work has been delayed because a council official has not approved the work to start. For reasons that should be obvious when dealing with local authorities and their planning departments, the Ombudsman tends to try to avoid becoming enmeshed in disputes between the public and their councils planners. We no longer operate an out of hours service, Births, deaths, marriages and citizenship. (53%) Messy Gardens or property. Noise is the largest cause of complaints to local authorities. The Town and Country Planning (General Permitted Development) (England) Order 2015, https://www.legislation.gov.uk/uksi/2015/596/contents, particularly as set out under SCHEDULE 2 This time, through a relatively minor boundary dispute between neighbours, the Ombudsman The complaint included reference not only to the unlawful tailpiece but also to what I maintain were misleading statements made by the applicant, the agent and council planning officials alike leading up to the committees decision. Of all the things most taxpayers would want is for people who are council tenants to have homes that are safe to live in.
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croydon council complaints about neighbours